Community Engagement and De-escalation for Animal Service Professionals
« Animal service professionals are often the first to arrive at emergencies and have regular contact with the public. De-escalation is not a new concept in policing, but the movement towards proactive community engagement has revealed important lessons for enhancing interactions with our constituencies. Practicing de-escalation is not only a powerful tactical tool but importantly, it is an investment in the communities we serve.
Topics to be covered:
Shifting from a “warrior” to a “guardian” mindset
Mindfulness around verbal and non-verbal cues
Tips for incorporating cultural competency into our daily interactions.
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Organisé par : National Animal Care & Control Association et The Justice Clearinghouse
