Date

Nov 18 2021

Heure

3:00 pm

Lifesaving Dispatch

« Traditional dispatch programs focus on collecting information and sending out an officer. Today’s modern dispatch program focuses on lifesaving and proactive problem-solving and acts as the agency’s gatekeeper for officer call volume and shelter intake. This approach accesses the potential for increased lifesaving and community engagement that the traditional mindset leaves behind. The training will cover customer service, radio use, and priorities, information collection and problem-solving over the phone, as well as tips and tricks on handling some of the commonly received complaint calls. This training will challenge the traditional model of animal control dispatch and encourage a more proactive, engaged, and community-focused approach to the call-takers of the field service industry. »

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Évènement de The Justice Clearinghouse

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